What kinds of products does your company assemble and install?
We have an extensive background of experience products sold through your favorite retailers. Nearly every description of product ranging from furniture and accents for every room of the home or office to outdoor lawn, garden and recreational merchandise, fitness and exercise equipment, game tables, storage and organizational systems to commercial office and institutional products for professional and retail applications.
Does your company offer delivery also?
Yes, CA&I can deliver your products as well. The base charge is $60.00 for the first five (5) cartons inside our local delivery zone (I-285). Additional fees apply per carton at $5.00 each, stairs are $25.00 per flight (on time fee). Exceptional delivery fees are at $50.00 per hour after the first 1.5 hours. After 5 pm-scheduled deliveries incurs a ½ again the total delivery fee (a $100.00 after 5pm scheduled delivery add $50.00 for a total of $150.00), certain other deliveries will incur additional fees for distance and mileage. Your delivery can be scheduled Monday thru Saturday 8-12AM, 1-4PM, or 5-9PM. Please call our offices at 404-510-4550 or email to delivery@caiatl.com for further details.
Can I request a specific day and time for my assembly?
CA&I generally schedule your assembly Monday thru Saturday with limited availability on Sunday (a 10% exceptional hours fee applies for Sunday bookings). You can reserve a technician's arrival beginning with am (8-12), pm (1-4) or evenings (5-8) and on Sundays with windows of arrival for am (8-12) and pm (1-4). Please be sure to indicate your preference and all request are subject to availability. For commercial and institutional scheduling special considerations sometimes apply and should be communicated at time of receiving your quote.
Do I have to bring my items to you?
No, we provide on site assembly and installations. We come to where your items are and assemble where you want them. We do require all items to be in the room or area where you want them for assembly prior to the technicians' arrival. We also suggest clearing the area of obstructions to allow for adequate space during the assembly.
Do you stand behind your work?
Yes, we offer a limited free 45-day workmanship warranty. This warranty covers any incidents of fault by our technicians resulting in damages to your products and we will repair or replace only those parts damaged in line with delivering our assembly services. We do not cover any occurrences of manufacturer or retailer faults of damages. We suggest inspecting all your cartons prior to our arrival. Technicians will also inspect all parts and hardware for damages or missing components and parts prior to the beginning of the assembly and will notify you immediately if any concerns exist. We will also assist in resolving any issues with the manufacturer or retailer.
Do you bring your own tools?
Yes, each technician maintains all the necessary tools and equipment to complete each order according to manufacturers' directions and proven industry means and methods.
How quickly can I be scheduled for an assembly or installation?
Typically, we schedule our technicians for availability within 24 to 48 hours for on site assembly and installations. We do however recommend calling in advance of your projected timetable to inquire of specific availability. When using our professional shopper services please allow at least a 5 day window to afford the utmost quality of our services.
New PDQ service available! Yes that's right we offer same or next day service for that special project for our interior designers and space planners. We will shop, deliver, assemble or install and cart away the waste to help you finish your job and meet your deadlines. Of course, product availability and other consideration will apply so call us at 404-510-4550 or email to pdq@caiatl.com.
Do you offer design and personal shopper services?
Yes, CA&I will provide professional interior design and space planning specialist upon request. Our team will work with you to help in the often-daunting tasks that arise with trying to complete the process of delivering the winning solutions you have envisioned. To make and appointment for a site visit and consultation please email us at service@caiatl.com, by fax at 404-506-9708 or by phone at 404-510-4550. All professional design assistance requires a minimum 1-hour consultation and a non-refundable $50.00 fee is applicable. When using our IKEA personal shopper service a charge of 19% of total pre tax ticket is added to you bill that cover the time it takes to pull and load you order, a minimum order of $700.00 is required and the initial fees does not include delivery, assembly or installation.
Are there any travel cost associated with your service?
Typically, not, quotes are valid for all areas within the local Metro-Atlanta (I-285). Some cost will incur with assignments outside certain areas. Please call for details.
Will the technician call me prior to arrival?
Yes, our technicians are required to call prior to arrival. Calls are placed to our customers to verify addresses, assure your availability for the window of arrival that has been scheduled and for specific directions to your location.
How can I pay for my services?
For your convenience, we accept VISA or MasterCard at the time you schedule your assembly. We also accept checks (local only) and cash. There is a $50.00 returned check fee for all returned checks. CA&I does not offer terms for outside accounts for commercial or institutional services however, we do accept credit card payments or company checks upon completion.
How long will my assembly take?
The average professional assembly generally takes a minimum 1.5 hours per item. Surprisingly though, our technicians are seasoned and employ the most expedient means and methods to accomplish your assembly as quick as possible.
Will the technician take the cartons away when he is done?
Typically the technician will not carry away the cartons or trash from a residential assembly or installation that was not delivered by CA&I, however they will very neatly stack the waste for your disposal and will collect waste as the assembly progresses. Exceptions apply with IKEA personal shopper service or PDQ jobs, office, contract, commercial and institutional assignments.
What do I do if something I want is not in stock?
We will inform you as soon as we confirm the item is out of stock or over sold and select an alternate of your description at that time. If there is no preference for an alternative, we will notify you when the item is in stock as soon as possible. There will be a revisit fee minimum of $25.00 to return to your home for items not gathered in the first visit due to stocking issues.
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