Frequently Asked Questions
If you do not find the answer to your question, please do not hesitate to go to the Contact Us page and send us your question.
Thank you for your interest in CA&I.
What kinds of products does your company assemble and install?
We have an extensive background of experience with products sold through your favorite retailers. Nearly every description of product ranging from furniture and accents for every room of the home or office to outdoor lawn, garden and recreational merchandise, fitness and exercise equipment, game tables, storage and organizational systems to commercial office and institutional products for professional and retail applications.
Do you bring your own tools?
Yes, each technician maintains all the necessary tools and equipment to complete each order according to manufacturers' directions and proven industry means and methods.
How quickly can I be scheduled for an assembly or installation?
Typically, we schedule our technicians for availability within 24 to 48 hours for on site assembly and installations. We do however recommend calling in advance of your projected timetable to inquire of specific availability. When using our professional shopper services please allow at least a 3 day window to afford the utmost quality of our services. CA&I can offer same day service for that special project for our interior designers and space planners
Can I request a specific day and time for my assembly?
CA&I can generally schedule your assembly Monday thru Saturday with limited availability on Sunday. You can reserve a technician's arrival beginning with am (8-12), pm (12-4) or evenings (4-8) and on Sundays with windows of arrival for am (8-12) and pm (12-4). Please be sure to indicate your preference and all request are subject to availability. You can also book an assembly online just click on the "Book My Assembly" tab. For commercial and institutional scheduling special considerations sometimes apply and should be communicated at time of receiving your quote.
Will the technician call me prior to arrival?
Yes, our technicians are required to call prior to arrival. Calls are placed to our customers to verify addresses, assure your availability for the window of arrival that has been scheduled and for specific directions to your location.
Do I have to bring my items to you?
No, we provide on site assembly and installations. We come to where your items are and assemble where you want them. We do require all items to be in the room or area where you want them for assembly prior to the technicians' arrival. We also suggest clearing the area of obstructions to allow for adequate space during the assembly.
How long will my assembly take?
The average professional assembly generally takes a minimum 1.5 hours per item. Surprisingly though, our technicians are seasoned and employ the most expedient means and methods to accomplish your assembly as quick as possible.
Is there any travel cost associated with your service?
Travel fee apply to site addresses outside of a 30 mile radius from your local IKEA store location at the $1.25 per mile rate. Some rate fees are negotiable with size of assembly or shopping order. Call for details.
How can I pay for my services?
For your convenience, we accept VISA or MasterCard at the time you schedule your assembly. We also accept checks (local only) and cash. There is a $50.00 returned check fee for all returned checks. CA&I does not offer terms for outside accounts for commercial or institutional services however, we do accept credit card payments or company checks upon completion.
Will the technician take the cartons away when he is done?
Typically the technician will not carry away the cartons or trash from a residential assembly or installation that was not delivered by CA&I, however they will very neatly stack the waste for your disposal and will collect waste as the assembly progresses. Exceptions apply with our "White Glove" service, office, contract, commercial and institutional assignments.
Does your company offer delivery also?
Special delivery services are available for residential, commercial, institutional and retail assignments. Please call for details. For general IKEA deliveries, arrangements can be made through IKEAS'HOME DELIVERY desk via contract services providers.
Will you shop IKEA for me?
CA&I offers our "White Glove" IKEA personal shopper service apart from design assistance, a shopper fee of 19% of total pre tax ticket is added to you bill that applies to the time and labor, and a minimum order of $1,500.00 is required and the initial fees does not include assembly and installation. You can also make a shopping appointment online, just click on the "Shop IKEA for ME" tab. CA&I offers' "FREE" deliver along with our signature "White Glove" IKEA shopper service. Free delivery applies to service addresses within a 30 mile radius of the IKEA store being served. Extra fees for mileage will apply for destinations outside the 30 mile radius at $1.25 per mile
What do I do if something I want is not in stock?
Although stock can be verified effectively by sight, we will inform you as soon as we confirm the item is either out of stock or over sold and select an alternate of your description at that time. If there is no preference for an alternative, you may notify CA&I when the item is in stock as soon as possible. There will be a revisit fee minimum of $25.00 to return to your home for items not gathered in the first visit due to stocking issues.
Do you offer interior design services?
CA&I in partnership with Bel'occhio Interiors Design services, provide professional interior design and space planning sservices. Our teams will work with you to help in the often-daunting tasks that arise with trying to complete the process of delivering the winning solutions you have envisioned. To make and appointment for a site visit and consultation please click here. A basic $75.00 fees apply for a minimum 1-hour consultation and is non-refundable. When using our "White Glove" IKEA personal shopper service apart from design assistance, a shopper fee of 19% of total pre tax ticket is added to you bill that applies to the time and labor, and a minimum order of $1,500.00 is required and the initial fees does not include assembly and installation.
Do you stand behind your work?
Yes, we offer a limited free 90-day workmanship warranty. This warranty covers any incidents of fault by our technicians resulting in damages to your products and we will repair or replace only those parts damaged in line with delivering our assembly services. We do not cover any occurrences of manufacturer or retailer faults of damages. We suggest inspecting all your cartons prior to our arrival. Technicians will also inspect all parts and hardware for damages or missing components and parts prior to the beginning of the assembly and will notify you immediately if any concerns exist. We will also assist in resolving any issues with the manufacturer or retailer.
On-site Professional Furniture, General Merchandise and Specialty Product Assembly & Installation